We know that sometimes little surprises happen—like picking the wrong frock or changing your mind on a playful accessory. That’s okay! Here’s our snuggly, simple cancellation policy:
After you place an order, we’ll send a special OTP (one-time password) to your mobile or give you a quick IVR call. Please share that OTP so we can get your order packed and ready to ship!
If we don’t hear back from you within 48 working hours, your order will quietly cancel itself, just in case you changed your mind or something came up.
If your order has a typo in the delivery address or phone number, we’ll gently cancel it and let you know so you can try again.
We’re all about fun and trust. But if anything seems fishy—like signs of fraud—don’t worry, we’ll cancel the order and let you know right away.
If a delivery is refused over and over, and your little one’s items come back to us, we’ll cancel it—just to keep things rolling smoothly.
If someone keeps returning orders after confirming them, we’d prefer to take a tiny break and pause new orders—just to make sure everything’s okay.
| What Happens | Details |
|---|---|
| Confirm with OTP | Yes, within 48 working hours! |
| Unconfirmed after 48 hours | Auto-cancelled |
| Wrong address/contact details | Cancelled, and we’ll let you know |
| Signs of fraud | Cancelled for safety |
| Repeated delivery refusals | Auto-cancelled orders |
| Frequent returns after confirmation | We may pause future orders to review |
✨ Our Promise: Shopping at Kakikaka should always stay fun, safe, and worry-free.
